TERMS AND CONDITIONS FOR THE USE OF THE SITE AND THE PURCHASE OF PRODUCTS THROUGH THE INTERNET STORE
Introduction
This document (together with any document referred to this one) determines the terms and conditions governing the use of this website and the purchase of products through this website (hereinafter referred to as “Terms”).
Please read these terms carefully. By using this website or by making an order through it, you agree to be bound by these Terms. If you do not agree to all Terms, do not use this site.
These Terms may be modified. It is your responsibility to read them at regular intervals, as the Terms in force at the time you use the Website or the moment the Contract is drawn up (as defined below) are also applicable.
About our company
This website is used by the store called “Egreeno” which based in Axioupoli, Kilkis, with an ID number: 125766836.
Your information and your visits to this site
The information or any personal data you provide us is processed. By using this website, you agree to the processing of such information and personal data and you declare that all information and information you provide us is true and accurate.
Using the website
By using this site and/or making an order through it, you undertake:
- Use the site only to submit legitimate queries or orders.
- Do not make false or fraudulent orders. If we reasonably believe that such an order has been made, we have the right to cancel it and inform the competent authorities.
- Provide us with your e-mail address, postal address and/or other contact details correctly and accurately. By doing so, you agree that we may use this information to contact you if this is deemed necessary.
If you do not give us all the information we need, we may not be able to complete your order.
By submitting an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
Contract agreement
The information provided in the Terms and the details contained on this website are not a sales proposal, but rather a call for information. No contract between us and you will be deemed to have been made in respect of any products except when your order has been expressly accepted by us. If we do not accept your order, and the money has already been deducted from your account, then it will be refunded in full.
To make an order, you will be asked to follow the online purchase process and press the ORDER button to make the order. You will then receive an e-mail from us confirming the reception of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted as this is a proposal from you to us to purchase one or more products. All orders are under to our acceptance and such acceptance will be confirmed by sending you an email confirming that the product has been shipped (“Confirmation of Delivery”). The contract for the purchase of a product between us (the “Contract”) will only be considered when we have sent you the Confirmation of Sending.
The Agreement will only apply to the products whose delivery we have confirmed in the Confirmation of sending. We are not obliged to supply any further products that may be part of your order unless the shipping of these products is confirmed with a separate Confirmation of Shipping.
Product availability
All orders for products may be out of availability and in case of difficulties in supplying or exhausting products in stock, we reserve the right to inform you of similar products of equal or superior quality and value that you can order. If you do not will to order such similar products, we will refund the amount you may have paid in full.
Order Rejection
We reserve the right to withdraw from this site any product at any time, and/or to remove or process any matter or content on this site. While we make every effort to process all orders submitted to us, exceptional circumstances may arise where we may have to refuse to process an order after we have already sent you the Order Confirmation that we reserve the right to do at any time in our sole discretion.
We do not bear any liability to you or to any third party for the withdrawal of any products from this website, whether sold or unlicensed, as well as for the removal or processing of any matter or contents of the website or the refusal to process or accept a order after we have sent you the Order Confirmation.
Tradition
We will do our best to complete your order for the Product(s) listed in the Confirmation of Delivery by the date of delivery specified in the Consignment Confirmation or, if no estimated delivery date is set, within 7 days of the Confirmation Date Shipping.
However, delays may occur in the following cases:
- Customizing products to customer requirements
- Specialized products
- Unforeseen circumstances
- Delivery area
If for any reason we fail to meet the delivery date, we will let you know and we will offer you the option of either continuing the purchase with an extension of the delivery time or cancelling the order with a full refund. Note that there are no deliveries on Saturdays and Sundays.
For the purposes of these Terms, “delivery” will be deemed to have taken place or the order will be deemed to have been delivered by signing the receipt of the products at the agreed delivery address.
Inability to deliver
If we fail to deliver the products to you, then they will return to us and we will contact you directly to arrange for their delivery again.
If you are not at the delivery point at the agreed time, please contact us to redefine the delivery some other day.
If, after 15 days have elapsed since your order is ready for delivery, this order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be deemed terminated. As a result of the termination of the Agreement, we will refund the price paid for these products as soon as possible within 30 days of the date on which we consider that the Contract has expired. In these cases, we have the right to charge you for any delivery costs and other expenses incurred as a result of the expiration of the Contract.
Danger and ownership
The responsibility for the products goes to you from the moment of delivery.
Ownership of the products is in your hands either through full recovery on our part of all amounts due in respect of the products, including shipping costs or by delivery if it is made earlier than the collection.
Price and payment
The price of each product will be the one we define periodically on our website, except for obvious errors. We always make sure that all prices on the site are accurate, but errors may occur. If we find an error in the price of the products you have ordered, we will notify you as soon as possible and we will give you the opportunity to re-confirm the order at the correct price or cancel it. If we are unable to contact you, we will assume that your order has been cancelled and if you have already paid for the products, we will refund the full amount you paid.
We do not have to send you with any product at the wrong lowest price (even if we have sent you a Confirmation of Delivery) if the price error is obvious and undeniable and could reasonably be recognized by you as such.
Prices on our site include VAT, but not shipping costs, as defined in the Delivery Fee Guide, which will be added to the total amount due.
Prices may change at any time, however (notwithstanding the above), any changes will not affect any order for which Order Confirmation has already been sent to you.
Once you’ve finished your purchases and all the products you want to buy have been added to your cart, the next step will be to complete the process of completing the market and pay. To do this, follow the instructions that appear on our site during the product ordering process.
Payment can be made by depositing into one of the bank accounts we notify you when ordering by email or by cash on delivery (so you are charged with the cash on delivery cost). To minimize the possibility of unauthorized access, your card details will be encrypted. Upon receipt of your order, we will request a pre-approval of your card to make sure there is sufficient credit balance to complete the transaction. The amount of the purchase will be charged to your card only if your order is shipped for delivery from our warehouse.
By clicking on the “COMPLETE ORDER” button, you confirm that your card is owned.
Cards are subject to validation and approval checks by your card issuer. If we do not receive the required payment approval, we will not be liable for any delay or non-delivery and we will not be able to conclude a Contract with you.
Alternatively, you are given the option to pay the price of your order by cash on delivery, following the instructions provided on our website, if you choose this form of payment.
Change / refund policy
In accordance with the applicable provisions in case you trade as a consumer, you may at any time within 14 calendar days from the date of dispatch withdraw from the Agreement (except in the case of any of the products listed below, where the right of withdrawal is not granted ).
In this case, you will be refunded the amount you paid, and the costs of these products will be borne by you if you have not used any of the free return methods described below.
You can prove your right of withdrawal by any of the means provided by the law, in which case you will be deemed to have used this right legally if you have proof of return/dispatch of the products to us.
Your right to withdraw from a Contract applies only to products returned exactly in the same condition as you received them. Please return each product using your original packaging. You should also include, together with the returned product, all the boxes, the labels of the product, any accompanying documents and the wrappers. No amount will be refunded if the product has been used after opening or damaged. Therefore, you must take care of the proper care of the products in your possession.
You can return any product to our headquarters in Axioupoli, Kilkis through the courier company that we will arrange. None of the above options will incur additional costs for you.
If you choose not to use any of the free return methods available, you will be charged for the refund. Please be advised that if you want us to return the goods by your own means, we have the right to charge you for the direct costs that may be incurred for the receipt of the goods in this way.
We will review the returned product in detail and let you know if you are eligible for a refund. We will refund your money as soon as possible and in any case, within 7 days after you notified us of your withdrawal. The money will be refunded in the same way as the payment.
If you have any other questions, please contact us via our online contact form or by phone at +30 2343032591.
If you believe that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should immediately contact us through our online contact form describing in detail the product and its defect. Or you can contact us by phone at +30 2343032591 and we will give you instructions for further actions.
You can return the product by choosing between the return modes as they described above.
Once we receive the returned product, we will review it in detail and inform you via e-mail within a reasonable time if you are entitled to a replacement or refund. The refund or replacement of the product will take place as soon as possible and in any case, within 15 days after we confirmed by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable expenses incurred for the return of the product. Your money will be refunded by the same method as the payment.
Liability and Waiver of Liability
Unless it is stated in other words in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of the product in question.
With the proviso to the foregoing, nothing in these Terms shall exclude or limit in any way our liability in the following circumstances:
- Death or bodily harm caused by our negligence,
- Fraud or fraudulent deception
- For any matter on which it would be illegal or unfair to exclude or restrict us, or to attempt to exclude or limit our liability.
- With the proviso to the foregoing paragraph and to the fullest extent permitted by law, unless it is specified in a different way in these Terms, we assume no responsibility for the following regardless of the cause:
- Loss of income or revenue
- Loss of commercial activity
- Loss of profits or contracts
- Loss of expected savings
- Data loss, and
- Waste of administrative resources or hours of work.
Because of the openness of this website and the likelihood of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information, and materials posted on this site are provided “as is” and without any warranty, either express or implied, or otherwise understood.
To the maximum extent permitted by law, but without excluding anything that could not reasonably be excluded from the case of consumers, we disclaim any warranty of any kind.
Intellectual property rights
All content of the online store, including trademarks, marks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of www.egreeno.gr (Gouletsas Christos, Production of detergents) and are protected under the relevant provisions of the Greek European law and international conventions or intellectual property of third parties for which the shop has been licensed for its own exclusive needs and for the operation of the electronic register. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any way or for any commercial or other purposes is permitted only with the prior written consent of Egreeno (Gouletsas Christos, Detergent Manufacturers) or any other copyright holder rights. The names, images, logos and distinctive features listed and described in the online store under the trademark Egreeno or the products or services of the store or third parties are assets of the store or third parties respectively, protected by the relevant laws on trademarks. Their use in the online store does not in any way give them permission or the right to use them by third parties.
You acknowledge and agree that all intellectual property rights, trademarks, and other intellectual property rights in relation to all matter and content provided as part of the website are at all times protected by us or our licensors. Such use is permitted only with express authorization from us or our licensors. This does not prevent you from using this website to the extent necessary to create a copy of an order or the elements of the Agreement.
Viruses, piracy and other cybercrimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other materials that are malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer, and database associated with our site. You undertake not to attack the site through a denial of service attack or a distributed denial of service attack.
Breach of this obligation may constitute a criminal offence in accordance with applicable law. Any such breach will refer to the law enforcement authorities with which we will cooperate to reveal the identity of the violator. Similarly, in the event of such an infringement, your right to use this website will be immediately interrupted.
We are not responsible for any loss or damage caused by a denial of service incident, viruses or other malicious software or technology that may harm your computer, accessories, data or any other material due to its use the present website or the uploading of material contained therein or the related material of another website to which this page refers.
Links to our website
Our site may contain links to other websites and sources provided by third parties. These links are provided for informational purposes only, and the content of these web pages or sources is by no means in our control. Therefore, we bear no responsibility whatsoever for any loss or damage that may be caused by the use of these links.
Notifications – contact
All notifications submitted to us by you must be submitted via our online contact form or by telephone. Our notifications to you will be either by e-mail or by telephone.
The notice will be deemed to have been properly served and received as soon as it is posted on our website or 24 hours after sending an e-mail. Sufficient proof in the case of an e-mail that this e-mail was sent to the designated e-mail address of the recipient.
Transfer of rights and obligations
The Agreement between you and us is binding on you and for us as well as for our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising therefrom, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract, or otherwise dispose of a Contract or any of our rights or obligations arising therefrom at any time during the term of the Agreement. For the avoidance of doubt, any such transfer, assignment, charging or other disposal does not affect your legal rights as a consumer, nor does it invalidate, reduce or otherwise limit any express or implied warranty that may have been granted to you.
Facts of Force Majeure
We are not responsible or liable for any failure to perform or delay in fulfilling any of our obligations under the Agreement caused by events not subject to our reasonable control (Force Majeure Event).
An act of Force Majeure is considered to be an act, fact, inability to perform, omission or accident that is not subject to our reasonable control and includes in particular (but not limited) the following:
- Strikes, lockouts or other trade union activities.
- Social unrest, revolt, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, sedimentation, epidemic or another natural disaster.
- Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
- Unable to use public or private telecommunications networks.
- Acts, decrees, laws, regulations or government restrictions.
- Any strike, damage or accident of shipping and postal services or other means of transport.
The fulfilment of our obligations under any Convention is deemed to be suspended for the duration of the Force Majeure Event and the time for the fulfilment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to put an end to the Force Majeure Event or find a solution that will enable us to fulfil our obligations under the Convention despite the Force of Force Majeure.
Partial invalidity clause
If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any extent, such terms or provisions will be separated to that extent from the other terms and provisions that will remain in force to the fullest extent permitted by law.
Right to amend these terms
We reserve the right to review and amend these Terms from time to time.
At the time you order products from us or make use of this site, you are subject to our policies and Terms, unless applicable, any modification of our policies and terms by law or government authority, any changes will also apply to orders you have submitted prior to the changes.
Privacy Statement
We fully respect the personal information and data of our customers.
Any personal information and data provided to us by a client will not be disclosed to any third party for commercial purposes without the prior express consent of the customer.
The information entered on this site will remain confidential.
Credit and other credit card information is not stored on our website.
Law and jurisdiction
The use of this website and the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Site or such Contracts is subject to the exclusive jurisdiction of the Kilkis Courts.
Comments
Your comments and notes are welcome! Please send us your comments, notes or any of your thoughts about our products via our online contact form!